Effective Date: August 30, 2026
Refund and cancellation policy
At Shaynell Renae Advisory LLC (“Company,” “we,” “us,” or “our”), we take the quality and value of our products seriously.
Because our products are primarily digital and provide immediate access to proprietary educational materials, resources, tools, and content, we maintain the following refund policy.
1. Digital Products — All Sales Final
All digital-product purchases are final and generally non-refundable.
This includes, but is not limited to:
Digital courses
Workbooks
Templates
Guides
Educational resources
Digital tools
Audio and video products
Downloadable materials
Memberships
Digital programs
Other electronically delivered products
Because digital products may be accessed, downloaded, copied, or consumed immediately following purchase, we generally cannot accept returns in the same manner as a physical product.
By completing a purchase, you acknowledge and agree to this policy.
2. Exceptional Circumstances
While refunds are generally not available, we understand that extraordinary circumstances can occur.
A refund may be considered at the Company's discretion where exceptional circumstances exist.
Examples may include:
A verified duplicate charge
A technical issue that prevents access to a purchased product and cannot reasonably be resolved
A significant error in the transaction caused by the Company
Another extraordinary circumstance that, in our reasonable judgment, warrants an exception
Any circumstance where a refund is required by applicable law
An exceptional circumstance does not automatically create an entitlement to a refund.
3. Access or Technical Issues
If you purchased a product but cannot access it, contact us at [email protected] before requesting a refund.
We will make reasonable efforts to resolve legitimate access or technical issues.
Please include:
Your full name
Email address used for purchase
Product purchased
Purchase date
Description of the issue
Relevant screenshots or other information, if applicable
Where possible, we will prioritize resolving the access issue rather than issuing a refund.
4. Duplicate Purchases
If you accidentally purchase the same digital product more than once, contact us promptly.
After verifying the duplicate transaction, we may issue a refund for the duplicate purchase.
5. Coaching, Consulting, and Mentorship
Coaching, consulting, mentorship, and advisory services may have separate cancellation and payment terms communicated during the application, agreement, or checkout process.
Where a separate written agreement exists, that agreement will govern the applicable cancellation and refund terms.
6. Payment Plans
If you purchase a product or service through a payment plan, you remain responsible for all scheduled payments unless otherwise agreed in writing or required by applicable law.
Stopping use of a product, failing to access a course, or deciding not to continue with a program does not automatically cancel a payment obligation.
Where applicable, payment-plan cancellation terms will be presented before purchase.
7. Refund Requests
Refund requests should be submitted to:
Requests should include:
Full name
Purchase email address
Product or service purchased
Purchase date
Reason for the request
Any relevant supporting information
We may request additional information necessary to review the request.
8. Refund Review
Each exceptional refund request will be reviewed individually.
If a refund is approved, the refund will generally be issued to the original payment method.
Processing times may vary depending on the payment processor and financial institution.
9. Chargebacks
Before initiating a chargeback with your bank or payment provider, please contact us regarding any billing, access, or purchase issue.
Unauthorized or fraudulent chargebacks may result in suspension or termination of access to purchased products and services.
Nothing in this section limits your rights under applicable consumer-protection laws.
10. Changes to This Policy
We reserve the right to modify this Refund & Cancellation Policy at any time.
The version posted on our website at the time of purchase will generally govern that purchase, subject to applicable law.
I understand that this is a digital product and that all sales are final and generally non-refundable. I have reviewed and agree to the Terms & Conditions and Refund & Cancellation Policy.
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© 2026 Shaynell Renae. All rights reserved.
© 2026 Shaynell Renae. All rights reserved.